Sales and Service Associate

24 Hour Fitness • Vancouver, WA

5d

About The Position

The Sales and Service Associate welcomes new members and helps guide them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates welcome members and guests, answer questions, resolve concerns, connect people with appropriate resources, and help maintain a clean, well-maintained, and safe gym. They support a welcoming and inclusive sales and service experience, including new-member onboarding and connection to the gym’s fitness offerings.

At locations with a Kids’ Club, associates may be assigned to care for and supervise children, manage entry and exit and check-in and check-out, notify parents when needed, administer first aid, and clean and disinfect the space. In California locations with a Kids’ Club, associates must maintain confirmed TrustLine registration to work in the Kids’ Club when children are present. Minimum travel may be required for training and lead generation. The position has flexible availability across weekdays, weekends, and holidays.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding, welcoming, informative, and inclusive sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connect members with the gym’s fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At Kids’ Club locations, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
• At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, and maintain confirmed registration throughout employment to work in the Kids’ Club when children are present.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed