Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, and results-driven member experience. The associate provides a welcoming and informative experience, supports new-member onboarding, answers questions, resolves concerns, and connects members and guests with appropriate resources. The role also helps maintain a clean, safe, and well-maintained gym. At locations with a Kids' Club, the associate may be assigned childcare and related operational responsibilities.
Requirements
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
- Strive to meet or exceed goals while maintaining a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Have a strong service mentality and a desire to deliver exceptional member experiences.
- Have a minimum of 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- For California locations with a Kids' Club, successfully provide fingerprints, register with TrustLine, and maintain confirmed TrustLine registration throughout employment to work in the Kids' Club when children are present.
Nice To Haves
- 12 months of experience working in retail and fitness sales.
- 6–12 months of childcare experience for locations with a Kids' Club.
Responsibilities
- Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver an outstanding sales and service experience by creating a welcoming, informative, and inclusive environment and helping guests and members take appropriate next steps toward their fitness goals.
- Support new-member onboarding and help members connect with fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
- At locations with a Kids' Club, care for and supervise children as assigned; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
- At locations with a Kids' Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
- Travel as minimally required for training purposes and lead generation.
Benefits
- Paid time off.
- Medical and dental coverage.
- 401(k) with match for qualifying positions.
- Free gym membership.
- Discounts on products and personal training.
- Employee Resource Groups and opportunities to participate in community events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
