Sales and Service Associate

24 Hour Fitness USA • Monterey Park, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role involves building genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine an interest in fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, and support new-member onboarding. They help maintain a clean, safe, and well-maintained gym and provide an inclusive, informative sales and service experience that helps members take next steps toward their fitness goals.

At locations with a Kids’ Club, associates may be assigned childcare responsibilities, including supervising children, managing entry and exit and check-in and check-out, communicating with parents, administering first aid, and tidying and disinfecting the space. California associates working at locations with a Kids’ Club must maintain confirmed TrustLine registration to work in the Kids’ Club when children are present.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully complete and maintain TrustLine registration to work in the Kids’ Club when children are present.
• Be available full-time with flexible availability across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members.
• Support new-member onboarding and help members connect with fitness offerings.
• Greet and check in members and promptly attend to their needs.
• When assigned at locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• When assigned Kids’ Club duties, communicate directly with parents about discipline concerns and promptly page parents when a child needs a diaper change or restroom help.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales commission plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed