Sales and Service Advisor

Sun Auto Tire and Service • Mesa, AZ

4d • $48,000 - $85,000 • Onsite

About The Position

The Sales and Service Advisor is a customer-facing role in an automotive shop and retail service environment. The advisor greets customers, listens to vehicle concerns, reviews inspection results and technician findings, recommends appropriate services, and guides customers through the service experience from check-in to checkout. The role is suited to someone interested in customer service, sales, and problem-solving; training is provided on products, services, and customer and store tools.

Sun Auto Tire & Service is part of the Sun Auto Network, a growing family of automotive service and tire brands. The company describes its culture as values-driven, supportive, and focused on belonging, quality work, learning, and career growth. The position offers paid training and development, with potential advancement to Assistant Store Manager, Store Manager, and other field leadership roles.

The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. The role requires standing and walking, regular bending and kneeling, and lifting or moving items weighing up to 70 pounds frequently. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.
• Ability to stand up to eight hours per day and walk to access various areas of the building.
• Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
• Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
• Vision sufficient to detect color and depth and to refocus; ability to use safety goggles or other PPE as required.
• Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
• Explain maintenance, repair, tire, warranty, and financing options to customers.
• Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE requirements.
• Work a flexible schedule, including weekends as needed, and follow company policies and core values.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed