Sales and Service Advisor
About The Position
The Sales and Service Advisor is a key customer contact in an automotive service shop. The advisor greets customers, listens to vehicle concerns, recommends appropriate products and services, and guides customers through the service experience from check-in through checkout. The role involves explaining service recommendations, estimates, timelines, warranties, and financing options; coordinating with technicians and store leadership; and keeping customers informed. No technician experience is required, and training is provided on products, services, and customer and store tools. The position offers opportunities to develop customer care, sales, and workflow skills, with potential advancement to Assistant Store Manager, Store Manager, and other field leadership roles. The role is based in an automotive shop and retail service environment. It involves exposure to noise, dust, exhaust fumes, automotive products and vapors, caustic materials, and temperature variations, as well as standing, walking, bending, crouching, and lifting.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and capable of managing multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers informed about service status, timing, and cost.
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
- Work a flexible schedule, including weekends as needed, and uphold company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
