Sales and Service Advisor

Sun Auto Tire and Service•Glendale, AZ

4d•$48,000 - $85,000•Onsite

About The Position

The Sales and Service Advisor is a key customer-facing team member in an automotive retail service shop. The role welcomes customers, listens to their vehicle concerns, recommends appropriate products and services, and supports customers through the service process from check-in to checkout. The advisor explains service recommendations and available maintenance, repair, tire, warranty, and financing options, while coordinating with technicians and store leadership to keep work moving smoothly. The position is suited to someone who enjoys customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; training is provided on the company’s products, services, and supporting tools. The role offers paid training and development, with advancement opportunities toward Assistant Store Manager, Store Manager, and other field leadership positions. This position is based in an automotive shop and retail service environment. It involves exposure to noise, dust, exhaust, automotive fluids and materials, and varying temperatures. The employee must be able to stand and walk for extended periods, regularly bend and kneel, and lift or move items as described in the posting.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help maintain a clean, safe, customer-ready store, follow safety procedures, and use required personal protective equipment.
Work a flexible schedule, including weekends as needed, and follow company values and policies.