Sales and Service Advisor

Sun Auto Tire and Service•Glendale, AZ

About The Position

The Sales and Service Advisor is a key customer contact at Sun Devil Auto, part of the Sun Auto Network. The advisor greets customers, listens to vehicle concerns, recommends appropriate services, and guides customers through the service experience from check-in to checkout. The role suits someone who enjoys customer service, sales, and problem-solving in a fast-paced automotive service environment. No technician experience is required; training is provided on products, services, and store tools. The position is based in Glendale, Arizona, and is full-time. Pay ranges from $48,000 to $85,000 depending on experience, with bonus or commission opportunities. Sun Auto offers paid training, hands-on development, medical, dental, and vision benefits, paid time off, employee discounts, and career advancement opportunities. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations. Physical requirements include prolonged standing and walking, regular bending and crouching, and lifting up to 70 pounds frequently. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services while managing multiple priorities professionally.
Professional appearance and ability to represent the brand positively to customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.
Ability to stand up to eight hours per day and walk throughout the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and refocus; ability to use safety goggles or other required PPE.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options to customers.
Create accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Work with technicians and store leadership to coordinate workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE practices.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.