Sales and Service Advisor

Sun Auto Tire and Service•Gilbert, AZ

4d•$48,000 - $85,000•Onsite

About The Position

The Sales and Service Advisor is a key customer contact in an automotive service and tire shop, greeting customers, listening to their concerns, recommending appropriate services, and guiding them through the experience from check-in to checkout. The role is suited to someone who enjoys customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; the company provides training on its products, services, and customer and store tools. The position is based in Gilbert, Arizona, and is full-time. The stated pay range is $48,000–$85,000 depending on experience, with bonus or commission opportunities. The role offers paid training, hands-on development, and career advancement opportunities, including potential growth toward Assistant Store Manager, Store Manager, and other field leadership roles. The work takes place in an automotive shop and retail service environment. It involves exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical requirements include standing up to eight hours a day, walking around the building, regularly bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 70 pounds frequently. Required safety goggles or other PPE must be used as applicable. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.
Ability to stand up to eight hours per day and walk around the building.
Ability to regularly bend, stoop, kneel, and crouch, with full range of motion in arms and hands.
Ability to lift or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and to refocus; ability to use safety goggles or other PPE as required.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly so customers can make informed decisions.
Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and complete checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE requirements.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.