Sales and Service Advisor
About The Position
The Sales and Service Advisor is a key customer contact in an automotive service and tire shop. The advisor greets customers, listens to vehicle concerns, recommends appropriate services, and guides customers through the process from check-in to checkout. The role is suited to someone interested in customer service, sales, and problem-solving in a fast-paced environment. Prior technician experience is not required; training is provided on products, services, and customer and store support tools. The position is based in Las Vegas, Nevada, and is full-time. Compensation is $60,000–$100,000 depending on experience, with bonus or commission opportunities. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust, automotive materials, and temperature variations. The role requires standing and walking, regular bending and crouching, and lifting or moving items up to 70 pounds frequently. Sun Auto Tire & Service describes itself as a growing family of automotive service and tire brands. The company highlights a values-driven culture, belonging, quality work, learning opportunities, and career development. It promotes from within, with potential growth toward Assistant Store Manager, Store Manager, and other field leadership roles.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
- Ability to stand up to eight hours per day and walk to different areas of the building.
- Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
- Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
- Vision sufficient to detect color and depth and to refocus; use safety goggles or other PPE as required.
- Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers informed about service status, timing, and cost.
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
- Work a flexible schedule, including weekends as needed, and follow company values and policies.
Benefits
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
- Bonus or commission opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
