Sales and Office Administrator

Irvine School•Irvine, CA

1d•Onsite

About The Position

Irvine School of Music is seeking a personable, organized Sales and Office Administrator to support student enrollment and retention, customer service, administrative operations, marketing, and school events. The position works with prospective and current students and their families, helping create a welcoming experience while supporting the school’s growth and day-to-day operations. The school serves nearly 600 students and provides private and group music lessons. The role includes converting prospective-student leads, conducting follow-up calls and facility tours, meeting enrollment and retention goals, scheduling students, processing billing and paperwork, and keeping the school tidy and supplied. The administrator also supports social media and marketing content, helps coordinate concerts and other community events, and represents the school at Chamber of Commerce events. The work is fast-paced and requires accuracy, initiative, reliability, flexibility, and strong communication skills. Shifts are available Tuesday through Saturday. Weekday hours are 3:15 PM–9:15 PM; Saturday options are 8:45 AM–5:15 PM or 1 PM–7 PM, and Saturday availability is required. The role also requires attendance at quarterly Sunday events, including open houses and winter and summer concerts. During concert weeks, additional hours outside regular availability may be needed. Part-time and full-time options are available. Pay is $21–$25 per hour, depending on experience, with performance-based sales bonuses.

Requirements

Must be able to work Saturdays.
Must be available for quarterly Sunday events, including open houses and winter and summer concerts.
Must be flexible enough to work additional hours outside regular availability during concert weeks.
Strong phone communication skills and confidence making sales calls using scripts.
Ability to multitask, manage many details, maintain accuracy, and thrive in a fast-paced environment.
Proficiency with Canva, Google Suite, and MacOS tools.
Motivation to achieve sales targets and excel.
Strong customer service and relationship-building skills.
Punctuality, reliability, initiative, follow-through, and energy.
Excellent verbal and written communication skills.
Ability to work independently after initial training.

Nice To Haves

Experience in administration, retail, sales, customer service, restaurant work, phone customer support, banking, salon work, a medical office, or hospitality.
Some music background; music basics will be taught on the job.
Experience and enthusiasm for data analysis and audits using Google Sheets.
Experience and enthusiasm for planning and working events.
Fluency in Mandarin and English.
Experience and enthusiasm contributing to social media platforms including Instagram, Facebook, YouTube, TikTok, and Google Places.
Enthusiasm for photography to capture school activities for social media.
Enjoyment of working with children and parents and an interest in music and education.

Responsibilities

Use sales scripts to follow up with prospective students and families, convert leads, and meet monthly enrollment goals.
Conduct follow-up calls and facility tours, build rapport with prospective clients, and explain the value of music education.
Welcome students and families, build relationships, and provide excellent customer service.
Support student retention and help prevent withdrawals by learning the school’s programs and meeting monthly drop goals.
Schedule students, process billing, and complete administrative tasks using Opus1.io CRM software.
Process paperwork and other administrative tasks accurately and with attention to detail.
Maintain the school’s tidiness and retail standards, run errands, and stock supplies.
Assist with social media content creation and create flyers and marketing materials using Canva, Google Suite, Instagram tools, and MacOS tools.
Help plan and work concerts, recitals, open houses, and special events.
Coordinate event logistics, scheduling, and parent communications, and help ensure smooth backstage operations.
Attend Chamber of Commerce events as a brand ambassador.
Take initiative to support school and concert-venue operations during busy concert weeks, including working additional hours as needed.