Sales and Office Administrator

Irvine School•Irvine, CA

About The Position

Irvine School of Music is hiring a Sales and Office Administrator to support student enrollment, retention, customer service, and school operations. The role serves as a welcoming point of contact for students, families, and prospective clients, and also supports concerts, recitals, open houses, and other special events. The position is available part-time or full-time, with pay of $21–$25 per hour depending on experience and performance-based sales bonuses. Benefits for full-time employees include PTO, health insurance, and paid holidays; the posting also mentions California sick pay, a Cal Savers retirement plan, paid training, advancement opportunities, and wellness resources. The role requires availability for Tuesday–Saturday shifts. Weekday hours are 3:15 PM–9:15 PM; weekend options are 8:45 AM–5:15 PM or 1:00 PM–7:00 PM, with the earlier shift given first priority. Saturday work is required, along with Sunday quarterly events such as open houses and winter and summer concerts. During concert weeks, the administrator must be flexible to work additional hours outside their usual availability. The successful candidate will help prospective families enroll, support current clients and prevent withdrawals, schedule students, process billing, and complete administrative work using Opus1.io CRM software. They will also assist with marketing content and materials, event planning and logistics, backstage operations, and community representation. The role suits an organized, personable, reliable, detail-oriented team player who is comfortable with sales, customer service, multitasking, and a fast-paced environment.

Requirements

Must be able to work Saturdays.
Must be available for Sunday quarterly events, including open houses and winter and summer concerts.
Must be flexible to work additional hours outside regular availability during concert weeks.
Strong verbal and written communication skills.
Ability to multitask, manage numerous details, maintain accuracy, and thrive in a fast-paced environment.
Confidence and comfort using sales scripts, making calls, and working toward sales targets.
Strong customer-service and relationship-building skills.
Punctuality, reliability, initiative, follow-through, and ability to work independently after initial training.
Proficiency with Canva, Google Suite, and MacOS tools.
Experience in administration, retail, sales, customer service, restaurant work, phone customer support, bank teller work, a salon, a medical office, or hospitality is identified as ideal work experience.

Nice To Haves

Some music background is preferred but not required; the school will teach the basics on the job.
Experience and enthusiasm for data analysis and audits using Google Sheets.
Experience and enthusiasm for planning and working events.
Fluency in Mandarin and English.
Experience and enthusiasm contributing to the school’s Instagram, Facebook, YouTube, TikTok, and Google Places platforms.
Enthusiasm for photography to capture school activities for social media.
Enjoyment of working with children and parents, and interest in music and education.

Responsibilities

Use sales scripts to follow up with prospective clients, convert leads, and meet monthly enrollment goals.
Make follow-up calls and engage with prospects to secure registrations.
Conduct facility tours and build rapport with prospective clients while communicating the value of music education.
Greet families, build relationships, provide customer service, and help retain existing clients and prevent withdrawals.
Learn the school’s programs and meet monthly client-retention goals.
Schedule students, process billing, and perform administrative tasks using Opus1.io CRM software.
Maintain the school’s cleanliness and retail standards, run errands, and stock supplies.
Process paperwork and other administrative tasks accurately and with attention to detail.
Assist with social media content and create flyers and marketing materials using Canva, Google Suite, Instagram tools, and MacOS tools.
Help plan and work concerts, recitals, open houses, and special events.
Coordinate event logistics, schedules, and parent communications, and support backstage operations.
Attend Chamber of Commerce events as a brand ambassador.
Take initiative at the school and concert venues during busy concert weeks, including working additional hours when needed.