Office Administrator

Compass • Boston, MA

9d • Onsite

About The Position

The Office Administrator is the first point of contact for customers entering a Compass office and helps deliver a welcoming, world-class experience. This role partners with the Agent Experience team and supports agents and office operations. It is 100% in-office in Back Bay, during standard operating hours.

The position manages guest reception, mail, event setup, office appearance and organization, supply inventory, checks, basic technology and conference-room troubleshooting, and administrative tasks. The Office Administrator also relays agent questions and feedback to relevant teams and escalates facilities issues as needed.

Requirements

• 1–2 years of experience in customer service, administrative work, office management, hospitality, or operations.
• Strong listening skills, the ability to connect with others, and empathy for customer pain points.
• A passion for creating community and encouraging in-office interaction, bonding, and engagement.
• Strong problem-solving and analytical skills, with the ability to adapt and formulate solutions quickly.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail and strong organizational skills.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Nice To Haves

• Previous experience in real estate.

Responsibilities

• Welcome guests and serve as the face of the office.
• Manage mail distribution and facilitate in-office event setup.
• Provide first-line support for office-related needs and partner with the Agent Experience team when support is needed.
• Maintain the appearance and organization of the office, manage inventory of food, drinks, and supplies, and escalate facilities issues.
• Handle incoming and outgoing checks and communicate with agents about them.
• Work with team members and departments to relay agents’ questions and feedback.
• Answer basic questions and troubleshoot issues involving technology, devices, conference room hardware, and enterprise systems.
• Provide administrative assistance as needed, including sales meeting preparation, data entry, and office-wide communications.

Benefits

• Incentive programs, which may include eligible cash, equity, or commissions.
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical and tele-health benefits.
• Dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven support system for new parents.
• Carrot fertility benefits.
• UrbanSitter caregiver referral network.
• Employee Assistance Program.
• Pet insurance.
• Professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed