Sales and Marketing Administrator

Giant Communications•Holton, KS

11d•Onsite

About The Position

The Sales and Marketing Administrator drives sales of broadband, TV, Managed Wi-Fi, and mobile services by engaging potential and existing customers, managing leads, and supporting sales through outreach strategies. The position reports to the Manager of Customer Operations and is classified as hourly. It has no supervisory responsibilities. The role contacts leads and customers, identifies upselling opportunities, follows up on incomplete orders, sets appointments, and maintains CRM records. It also represents the company at community events, collaborates with the marketing team on campaigns, and provides information about company products and services. The position operates in a professional office environment and requires travel.

Requirements

At least three years of experience in a related field.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Willingness to participate in community outreach and sales initiatives.
Thorough understanding of principles and methods used to promote, display, and sell products and services.
Self-motivated with excellent organizational skills.
Familiarity with CRM systems, including Salesforce.
Proficiency with Microsoft Office Suite or related software.

Nice To Haves

Bachelor’s degree in Business, Marketing, or a related field.
One year of telecommunications experience.

Responsibilities

Contact past inquiries, existing customers, and prospects interested in upgrades or new services; document contacts in MACC CRM for residential customers and Salesforce for business customers.
Review existing customer plans and identify opportunities to enhance services.
Reconnect with potential customers who did not complete the ordering process.
Schedule in-home consultations for customers interested in switching or upgrading services.
Conduct residential and business cold calling.
Log sales activity, track follow-ups, and update lead statuses in Salesforce.
Represent the company at community events, set up information booths, and distribute promotional materials.
Work with the marketing team to develop and execute sales campaigns.
Provide information and answer inquiries about company products and services.
Perform other duties as assigned.