Marketing and IT Support Systems Administrator

Elliquence•Woodbury, NY

2d•$55,000 - $60,000•Onsite

About The Position

The Marketing and IT Support Systems Administrator is a dual-role position supporting the Marketing and IT departments. The role assists with day-to-day marketing activities, trade show materials, events, and digital content, while serving as the primary point of contact for troubleshooting software and some hardware issues. It is a hands-on position for an organized, creative, tech-savvy person comfortable working in a fast-paced environment. The position is onsite at the company’s headquarters in Woodbury, New York. It includes travel to select trade shows to provide setup, breakdown, and onsite support. The stated annual salary range is $55,000–$60,000. The company notes that an offer may depend on professional experience, specialty, skill set, education, geography, related licenses or certifications, and other business needs; the stated compensation range does not include other compensation or benefits.

Requirements

Bachelor’s degree or relevant experience in business marketing, information technology, computer science, business administration, or a related field.
At least 1 year of experience providing onsite tech support for end users, remotely and onsite.
Proficiency supporting Microsoft Office Suite programs, Adobe Suite, and video editing platforms.
Familiarity with various social media platforms.
Basic understanding of working within a budget.
Strong verbal and written interpersonal communication skills, a customer-service mindset, and patience explaining technical concerns to nontechnical users.
Ability to work independently and collaboratively across the organization, including with executive leadership.
A record of keeping commitments and multitasking in a fast-paced environment.
Willingness to travel and provide hands-on support at events and shows.
Analytical, self-motivated mindset and interest in using data to inform marketing decisions.
Attention to detail, independent problem-solving skills, and excellent follow-through.
Exceptional written and verbal communication.

Responsibilities

Pack, organize, and prepare materials and equipment for trade shows and company events.
Travel to select trade shows to assist with booth setup, breakdown, and onsite support.
Provide hands-on office support, including assembling, moving, organizing, and troubleshooting marketing and event materials.
Assist with company social media, including developing photo and video content, scheduling, posting, and engagement.
Support basic video editing and creation of digital marketing content.
Assist with CRM management, including lead entry, list maintenance, event leads, and data organization.
Support marketing campaigns, promotional materials, presentations, and other marketing initiatives.
Maintain organized marketing materials, equipment, digital assets, and event inventory.
Perform other marketing, event, and administrative duties as needed.
Update the company website as necessary using WordPress.
Serve as the first point of contact for onsite and remote end users needing hardware, software, or peripheral support.
Triage, track, and resolve support tickets in a timely manner and document solutions to IT support cases.
Configure or disable computers and other technology equipment for new hires and departing employees.
Set up cell and office phones and printers for new and existing employees.
Act as the technology representative and escalate complex issues for additional support.
Install, configure, and maintain physical and virtual servers, networks, network switches, and firewalls according to company specifications.