IT Systems Administrator

State of Montana•Helena, MT

5d•Hybrid

About The Position

This centralized State Information Technology Services Division (SITSD) position within the Department of Administration provides direct IT support to the Department of Commerce. The successful candidate will work onsite at the Department of Commerce and support its employees. The position is responsible for advanced endpoint and systems administration in a primarily virtual and cloud-hosted environment, including coordinating Department of Commerce virtual servers, tracking operating-system and application lifecycles, centralized patching and application deployment, and security administration and reporting for key agency systems. The position also serves as the highest level of technical support (Tier 3) for complex endpoint issues across Windows, macOS, and mobile devices, and provides backup and overflow support to the primary user support position. The position offers an opportunity to support Montana state government IT services in an innovative and collaborative environment. Telework is available, but the position requires weekly in-office days in Helena. Specific conditions will be outlined in the job offer and must adhere to state policy. Employment is contingent on successfully completing a criminal background check.

Requirements

Ability to install, configure, and maintain Windows, macOS, mobile devices, servers, and Active Directory in virtual, hybrid, and cloud environments.
Ability to diagnose and resolve complex user, server, and network issues using logs, performance monitoring, and sound troubleshooting methods.
Ability to work with access controls, identity and access management, multifactor authentication, audit logging, and incident response, and to support compliance and audit requests.
Ability to deploy patches and software, track licenses, and plan upgrades and end-of-life replacements.
Ability to support business-critical users, explain technical risks and changes in plain language, and document issues accurately.
Strong relationship-management skills, including knowing when to communicate and collaborate with stakeholders such as infrastructure teams, vendors, and staff with competing deadlines.
Successful completion of a criminal background check.

Responsibilities

Coordinate Department of Commerce virtual servers in a primarily virtual and cloud-hosted environment.
Track operating-system and application lifecycles.
Perform centralized patching and application deployment.
Administer security and provide reporting for key agency systems.
Provide Tier 3 technical support for complex Windows, macOS, and mobile-device endpoint issues.
Provide backup and overflow support to the primary user support position.
Troubleshoot complex user, server, and network issues using logs, performance monitoring, and sound troubleshooting methods.
Support access controls, identity and access management, multifactor authentication, audit logging, incident response, compliance, and audit requests.
Track software licenses and plan upgrades and end-of-life replacements.
Support business-critical users, explain technical risks and changes in plain language, and document issues accurately.
Communicate and collaborate with infrastructure teams, vendors, and staff.