IT and Systems Administrator

Yondr • Los Angeles, CA

4d • $90,000 - $110,000 • Hybrid

About The Position

The IT and Systems Administrator handles Yondr’s day-to-day IT operations, supports employees, and maintains the systems they rely on. The role covers systems administration, onboarding and offboarding, security controls, IT provider coordination, and company data management. Reporting to the EVP, Operations, this is a hands-on position responsible for resolving issues directly, improving recurring processes, and serving as the day-to-day contact for the managed IT provider, which supplies Yondr’s core IT platform, required security tools, and specialist, after-hours, and international support.

The position works from Yondr’s Los Angeles office three days per week to provide on-site support. It also includes managing Google Workspace and other company systems, coordinating equipment and software needs, supporting employee lifecycle changes and data continuity, maintaining day-to-day security controls, and assisting with customer security reviews.

Requirements

• 3–5 years of experience in IT support or systems administration.
• Practical experience with Google Workspace, Mac device management (MDM), some Windows support, identity and access controls, and cloud applications.
• Experience maintaining security controls, working with an external IT provider or MSP, and documenting operational processes.
• Clear, patient communication and the ability to explain technical issues to employees with different levels of technical knowledge.
• Ability to prioritize independently, troubleshoot methodically, and follow issues through to resolution.
• Sound judgment around sensitive information and access permissions, including knowing when to involve a specialist.

Nice To Haves

• Experience as a primary IT resource at a company of 50–250 employees.
• Experience completing customer security questionnaires, particularly for education or public-sector clients.

Responsibilities

• Own employee IT support, troubleshoot hardware and software issues, and maintain processes for requests, follow-up, and escalation.
• Administer Google Workspace and other company systems, including user accounts, permissions, and licenses; coordinate with third-party software vendors on support, configuration, and changes.
• Maintain device and software records, coordinate equipment purchases and returns through the IT provider, and document recurring fixes and system configurations.
• Work from the Los Angeles office three days per week and provide on-site support for laptops, Wi-Fi, printers, and meeting-room equipment.
• Serve as the day-to-day contact for the managed IT provider and track response times, escalations, and agreed after-hours and international coverage.
• Lead the transition of routine support from the IT provider to in-house, including administrator access, open issues, documentation, and contacts.
• Maintain a software inventory and renewal calendar, and track license usage against contracted quantities for review with Finance and business owners.
• Partner with HR and managers to arrange equipment and approved access for new employees and manage changes as employees move roles.
• Remove access, recover equipment, and preserve company files when employees leave.
• Maintain company file ownership and access permissions, and support technical migrations.
• Improve shared-drive structure and external sharing practices, and support Legal and business owners in setting retention and recovery procedures.
• Maintain day-to-day security controls, including multifactor authentication, administrator access, device encryption, updates, and endpoint protection.
• Monitor security alerts from the IT provider and security tools, follow through on remediation with the provider or specialists, and follow incident escalation procedures with Operations and Legal.
• Support employee security awareness and provide technical answers for customer security reviews, including school district security questionnaires and data privacy agreements.

Benefits

• 100% paid medical coverage plan option for employees, with access to 15+ plan types including PPO, HMO, and HDHP.
• Dental, vision, short-term disability, long-term disability, and life insurance.
• Generous paid time off.
• 12 weeks of paid parental leave.
• One-week paid holiday break at the end of December for a company-wide closure, plus 11 additional nationally recognized holidays.
• 401(k) offering.
• Choice of PC or Mac.
• Catered lunch twice a week for hybrid employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed