Hotel Sales & Events Coordinator

Sree Hotels•Charlotte, NC

10h•$0 - $40,000•Onsite

About The Position

SREE Hotels is hiring a Sales and Events Coordinator for its SpringHill Suites by Marriott in the Ballantyne area of Charlotte, North Carolina. The role supports Sales Managers and the Director with group and meeting/event clients, ensuring event and room requirements are documented and communicated to hotel departments. The coordinator secures and coordinates event details for internal and external clients and may serve as a liaison between sales leadership and customers to support customer satisfaction. The position involves coordinating group room blocks and meetings/events, preparing event documentation, supporting sales activities, and resolving client concerns. The role requires hospitality-related experience and may involve working some weekends and evenings based on booked events. SREE Hotels advertises professional training and development, responsive corporate support, competitive pay, and benefits including fully paid health insurance after three years of service, dental and vision insurance, and a matching 401(k).

Requirements

Prior experience in hospitality sales, hotel front desk, catering, or events is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply basic algebra and geometry concepts.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Must be able to work some weekends and evenings based on booked events.
Regularly talk or hear and lift or move up to 10 pounds; occasionally lift or move up to 25 pounds. The role also involves sitting, standing, walking, handling objects or controls, and stooping, kneeling, crouching, or crawling.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Prior experience working in a hotel environment.
Experience with reservation systems such as FOSSE or PEP.

Responsibilities

Maintain and update active files, and record room-night and food-and-beverage pickup in the sales database after events have actualized.
Gather information from meeting planners about group habits to help hotel outlets plan staffing.
Support the Sales Department with deliveries, shipments, and distribution of group equipment and collateral.
Update event functions as group agendas are finalized, communicate changes to the appropriate Director or Sales Manager, and help minimize space needs.
Attend designated sales and property meetings and maintain awareness of hotel operations.
Follow up on group room blocks before cutoff dates and confirm room pickup and cutoff dates.
Answer incoming calls, direct or handle requests, and provide phone, email, and office coverage for customers as needed.
Block space, detail events, create banquet event orders (BEOs), and work with clients on event details such as menus, themes, décor, equipment, and function space.
Prepare group resumes, daily function reports, and BEO packets, and distribute room and event information throughout the hotel.
Resolve issues, complaints, and problems to support quality delivery and client satisfaction.
Ensure billing, commission payments, and deposits are accurate and processed appropriately.
Conduct hotel site tours when needed and assist Sales Managers with site-visit preparation.
Assist Sales Managers with group rooming lists, convention kits, and collateral for in-house use and sales calls.
Prepare proposals, contracts, and BEOs promptly and create the appropriate files.
Keep Sales Managers and the Director informed of messages received during their absence.
Attend pre-conference meetings to support client satisfaction.
Maintain professional, friendly relationships with other departments, team members, and guests, and present a clean, professional appearance.
Perform other services and duties as requested by Sales Managers, the Director, or the General Manager.