Sales and Event Assistant

McCormick & Kuleto's Seafood & Steaks (KRG, LLC)•San Francisco, CA

3d•$27 - $29•Onsite

About The Position

The Sales and Event Assistant supports the Sales & Event Manager and helps grow group event sales by sourcing leads, booking events, and ensuring their professional execution. The position also assists with promotions, programs, and communications intended to build brand awareness and generate event, banquet, and catering leads. The assistant manages group reservations for fewer than 30 guests, serves as the primary guest contact from inquiry through arrival, maintains reservation details and payments in Tripleseat, and communicates guest needs to venue staff. The role also supports event planning and execution across small, mid-sized, and major buyout events, including tours, proposals, contracts, invoices, setup oversight, client communication, and troubleshooting. The assistant helps uphold the venue’s aesthetic and brand standards and serves as backup for the Sales & Event Manager when needed. This is an on-site position requiring occasional local travel. The role may involve nights, weekends, and holidays, as well as extended periods in a loud environment and moving around the venue without sitting.

Requirements

At least 3 years of successful experience with event or banquet execution.
Ability to work on-site and travel locally on occasion; this is not a home-based position.
Professional appearance and demeanor.
Professional written and verbal communication skills.
Energetic and outgoing personality and ability to represent the company well and exceed client expectations.
Strong organizational and multitasking skills.
Excellent time-management skills and ability to work well under pressure.
Strong attention to detail and ability to maintain high standards.
Valid driver’s license and good driving record.
Ability to work in a fast-paced team environment.
Ability to work nights, weekends, and holidays as needed.
Ability to work periodically in a loud environment for hours at a time.
Ability to navigate all areas of the venue regularly for extended periods without sitting.
Ability to visually identify quality, cleanliness, and safety issues during events and to taste and smell to assess food quality.

Nice To Haves

Experience with catering and event sales.

Responsibilities

Increase recognition of the venue’s group events and contribute to strategic plans for engaging prospective group customers.
Cultivate leads by attending networking, community, local government, and chamber events.
Manage incoming reservation requests for groups under 30 through phone, email, direct messages, and Tripleseat.
Book and confirm dining reservations, private tables, birthday and anniversary celebrations, and similar occasions.
Maintain accurate guest details, event timing, special requests, and financial information in Tripleseat.
Send guest confirmations, reminders, and day-of communications.
Serve as the main guest contact from inquiry through arrival and answer questions about menus, pricing, minimums, and venue offerings.
Recommend reservation upgrades and personalize bookings for celebrations and VIP guests.
Handle reservation changes, cancellations, and rebookings professionally.
Prepare daily and weekly reservation summaries for staff.
Communicate guest details and special requests to management, hosts, servers, and bar staff.
Coordinate table setups, signage, and small décor elements for special occasions.
Ensure reservations fit venue flow, staffing, capacity, closing times, and previously booked private events.
Keep Tripleseat reservation notes and guest profiles organized and up to date.
Track deposits, minimums, and final payments where applicable.
Assist with daily reporting on covers, reservation revenue, and VIP bookings, including redeeming Tripleseat payments into the POS with assistance from the GM.
Keep management informed about booking trends and capacity.
Schedule and manage on-site client tours and consultations.
Provide on-site assistance for venue events, including small-scale, mid-sized, and major buyout events.
Assist in preparing and sending group event proposals, contracts, and invoices.
Maintain communication with booked clients, answer questions, and guide them through event planning.
Follow up with leads and keep pipeline updates current.
Oversee event setup to ensure it meets client expectations and venue standards.
Troubleshoot event issues calmly and efficiently.
Communicate event needs and schedules to internal staff.
Help maintain the venue’s aesthetic and brand standards.
Provide a warm, professional, and polished experience for clients and guests; anticipate client needs and exceed expectations where possible.
Support the successful execution of group events on-site and uphold the brand image and standards.
Back up and assist with the Sales & Event Manager’s duties in their absence.