Wedding and Event Sales Coordinator

Hornblower Group Inc.•New York, NY

3d•$60,000 - $67,000•Onsite

About The Position

The Group Concierge supports group guests after purchase by building rapport and managing the details and logistics of group events. The role also identifies opportunities to upsell products and enhancements to increase revenue. Depending on port-specific needs, the position reports to the General Manager or Senior Concierge Manager. The coordinator is the primary post-booking contact for clients, handles inquiries and administrative activities, and ensures event details are communicated accurately to Food & Beverage and Operations teams. The role supports the sales team through site visits and client greetings, acts as a liaison between Sales and Operations during detailed events, and manages a minimum of 50 events per month. The position is performed primarily aboard a Coast Guard-inspected passenger vessel, both docked and underway, with regular movement between decks and possible exposure to outdoor marine conditions.

Requirements

Bachelor’s degree preferred; at least 1 year of experience in sales support or as an event coordinator.
Effective oral and written communication skills.
Strong organization and attention to detail.
Ability to handle multiple tasks and projects simultaneously.
Ability to establish and maintain effective working relationships.
Ability to listen effectively, assess situations, determine relevant issues, and suggest solutions.
Ability to use Microsoft Office applications, especially Word, Excel, and PowerPoint.
Ability to work a flexible schedule, including nights and weekends, to accommodate site inspections and guest needs.
Ability to work aboard a moving vessel in varying weather and sea conditions while maintaining balance and stability.
Ability to stand and walk for extended periods throughout a shift; navigate stairs, ladders, narrow passageways, and confined spaces.
Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required.
Ability to respond quickly and effectively during normal operations, guest-service situations, and emergency procedures.
Ability to work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise.
Ability to visually inspect service areas, food presentation, cleanliness, and safety conditions.
Ability to communicate with guests, crew members, and management in person and via radio or other communication devices.
Ability to work evenings, weekends, holidays, and extended shifts as operational needs require.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop comprehensive knowledge of regional vessels, products, and enhancements.
Lead post-contract follow-ups as directed, including passenger-count adjustments and upselling to generate incremental revenue.
Upsell guests to higher-value options and enhancements, follow City Cruises guidance for presenting revenue opportunities, and address objections using product knowledge.
Maintain a flexible schedule, including nights and weekends, to conduct site visits, cruise detail meetings, and client meetings as needed.
Support the sales team by conducting site visits and greeting clients when a national account manager is not present in the local port.
Serve as the primary post-booking contact for clients, including conducting site visits and meeting clients as needed.
Attend highly detailed events and act as a liaison between Sales and Operations.
Communicate complete and accurate product details to Food & Beverage and Operations teams to support proper execution.
Manage at least 50 events per month and handle all cruise details for those events.
Build rapport with guests, thank them for their business, gather feedback, request referrals, encourage rebooking, and ask them to complete surveys.
Work with the General Manager and Director of Sales to resolve guest issues promptly.
Manage administrative and operational activities, including payment collection, to enhance the guest experience.
Answer post-booking inquiries using knowledge of vessels, products, enhancements, and pricing.
Ensure guests are billed correctly for extra services under the signed contract, including collecting payment, with Account Manager support.
Document guest interactions in Salesforce with detailed notes and task management, and send weekly reports as directed by the Director of Sales.
Compile reports for bi-weekly meetings and ensure cruise details are visible to Sales and Operations teams.
Perform additional assigned duties.
Complete vessel-specific safety and emergency training.