Wedding and Event Sales Coordinator

Hornblower • New York, NY

2d • Onsite

About The Position

The Wedding and Event Sales Coordinator supports group guests after purchase, building strong client relationships and managing the details of group business. The position coordinates event logistics and seeks opportunities to increase revenue through upsells and enhancements. It serves as the primary post-booking contact for clients, coordinates details with sales, food and beverage, and operations teams, and may be present at detailed events to support execution. The role also manages post-booking inquiries, payment collection, billing, client feedback, referrals, rebooking, and required documentation and reporting. The position reports to the General Manager or Senior Concierge Manager, depending on port-specific needs.

Requirements

• At least 1 year of experience in sales support or as an event coordinator.
• Effective oral and written communication skills.
• Strong organization and attention to detail.
• Ability to handle multiple tasks and projects simultaneously.
• Ability to establish and maintain effective working relationships.
• Ability to listen effectively, assess situations, identify relevant issues, and suggest solutions.
• Proficiency with Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Ability to work a flexible schedule, including nights and weekends, to accommodate site inspections and guest needs.
• Ability to work onboard a moving vessel in varying weather and sea conditions, maintaining balance and stability while underway.
• Ability to stand and walk for extended periods and navigate stairs, ladders, narrow passageways, and confined spaces onboard vessels.
• Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
• Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required.
• Ability to respond quickly and effectively during operations, guest-service situations, and emergency procedures.
• Ability to work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise.
• Ability to visually inspect service areas, food presentation, cleanliness, and safety conditions.
• Ability to communicate effectively in person and via radio or other communication devices.
• Successfully complete vessel-specific safety and emergency training.
• Ability to work evenings, weekends, holidays, and extended shifts as operational needs require.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Develop comprehensive knowledge of regional vessels, products, and enhancements.
• Lead post-contract follow-ups as directed, including passenger-count adjustments and upselling groups to drive incremental revenue.
• Present revenue-generation opportunities in accordance with company guidance and handle client objections using product knowledge.
• Maintain a flexible schedule to conduct site visits, cruise-detail meetings, and client meetings as needed.
• Support the sales team by conducting site visits and greeting clients upon boarding when a national account manager is not present locally.
• Serve as the primary point of contact for clients after booking, including conducting site visits and meeting clients as needed.
• Attend highly detailed events as directed and act as a liaison between sales and operations.
• Communicate complete and accurate product details to food and beverage and operations teams to support proper execution.
• Manage a minimum of 50 events per month, including all cruise details.
• Build rapport with guests, thank them for their business, request feedback and referrals, pursue rebooking, and ask clients to complete a survey.
• Work with the General Manager and Director of Sales to resolve guest issues in a timely manner.
• Manage administrative and operational activities, including payment collection, to enhance the guest experience.
• Respond to post-booking inquiries using knowledge of vessels, products, enhancements, and pricing.
• Ensure guests are billed correctly for extra services in accordance with the signed contract, with support from the Account Manager.
• Document guest interactions in Salesforce with detailed notes and task management, and send weekly reports as directed by the Director of Sales.
• Prepare reports for bi-weekly meetings so cruise details are visible to sales and operations teams.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level