Sales and Catering Coordinator

Four Seasons Hotels and Resorts•Fort Lauderdale, FL

1d•Onsite

About The Position

The Sales and Catering Coordinator provides administrative and sales support to the hotel’s Sales & Catering team, including the Director of Sales, Director of Catering, Director of Marketing, Catering Sales Managers, and shared-services Sales Managers. The role supports Travel Industry, Group, and Catering business; follows up on sales leads and inquiries; coordinates amenity arrangements, familiarization trips, and site inspections; confirms reservations; prepares proposals and contracts; and performs other administrative tasks. The coordinator also generates reports, maintains informational databases, and serves as the Golden Key Operator to help ensure the property’s Golden system meets corporate standards. The role includes general office management, assistance with interns or temporary staff, basic technology issue coordination, and phone coverage. Sales support duties include maintaining leads, accounts, contacts, customer profiles, and sales activities in GSC (Golden Sales & Catering); producing reports from Salesforce and BI; creating presentations using approved brand templates; responding to clients and hotels; coordinating group leads and customer needs; supporting customer events; arranging sales appointment logistics; and preparing in-house BEOs, menus, and group resumes.

Requirements

Bachelor’s degree required.
Minimum of 2 years of hospitality experience in a similar position.
Ability to pay attention to detail and multitask in a fast-paced environment.
Working knowledge of Microsoft Office systems required, including Word, PowerPoint, Excel, and Publisher.
Proactive, organized, and customer-service-oriented approach.
Strong communication and interpersonal skills and excellent writing skills.
Legal authorization to work in the United States.

Nice To Haves

Knowledge of Opera and Salesforce systems preferred.

Responsibilities

Manage general office administration, including bill paying and expense reporting.
Assist with training and managing office interns and/or temporary staff.
Help troubleshoot office technology issues and contact off-site or Corporate IT Help Desk support when needed.
Assist with phone coverage, facilitate incoming group leads, handle client requests, and execute contracts and deposits.
Provide sales support to the Director of Marketing, Director of Catering, Director of Sales, Catering Sales Managers, and shared-services Sales Managers, focusing on Travel Industry, Group, and Catering business.
Use GSC (Golden Sales & Catering) to enter sales leads, update accounts and contacts, maintain customer profiles, and record sales activities.
Generate ad hoc sales reports from Salesforce and BI to support team strategy and business objectives.
Create sales presentations in PowerPoint using brand-approved templates and tailoring them to sales objectives.
Handle incoming requests from clients and hotels and act as the primary client contact when the Sales & Catering team is out of the office.
Facilitate incoming group leads, manage the pipeline, handle client requests, and communicate customer needs to hotels.
Provide support for customer events as needed.
Coordinate sales appointment and presentation logistics, including travel, restaurant reservations, catering orders, schedules, customer profiles, and reconfirmations.
Support the creation of in-house BEOs, print menus, and draft group resumes.
Coordinate amenity arrangements, familiarization trips, site inspections, and reservation confirmations.
Prepare proposals and contracts and perform other administrative tasks for the Sales & Catering team.
Maintain informational databases and provide a variety of reports.
Function as the Golden Key Operator to help ensure the property’s Golden system meets corporate standards.