Sales & Catering Coordinator

North Conway Grand Hotel • Conway, NH

6d

About The Position

The Sales & Catering Coordinator supports the sales team by completing tasks and projects that help market, sell, and service the hotel, while building and maintaining relationships with prospective and existing guests and clients. The role involves detailing events, communicating with clients, and servicing groups. The coordinator works with the Director of Sales/Director of Catering (DOS/DOC) and hotel staff to meet hotel and guest needs and help ensure successful event execution.

The position also supports sales and catering administration, reporting, marketing, account maintenance, site tours, and client communications before, during, and after events. Work is performed in a hotel environment, with flexible hours that may occasionally include nights or weekends. The starting pay is $25 per hour.

Requirements

• Strong sales and relationship-management skills.
• Strong aptitude for working with numbers and comprehending Excel spreadsheets.
• Keyboarding and general office administration skills.
• Experience with fdc or similar sales software is needed.
• High school diploma and/or equivalent work experience.
• Ability to walk, stand, bend, and lift up to 50 pounds; frequent computer keying using both hands and viewing material on a computer screen are also required.

Nice To Haves

• Sales and/or hotel experience preferred.
• Delphi.fdc experience is a plus.

Responsibilities

• Screen and direct all inquiries to the sales office.
• Prepare and distribute proposals, contracts, resumes, and Banquet Event Orders (BEOs) for the catering and/or sales department in a timely manner, working with the DOS/DOC to meet hotel and guest needs.
• Print GRCs and sales reports for sales and staff meetings.
• With DOS/DOC supervision and approval, present and propose rates for wedding blocks and social groups.
• Establish and maintain relationships with assigned accounts, including making daily, weekly, or monthly account-maintenance calls as applicable.
• Provide day-of-event support by greeting clients, supporting catering or sales operations, and serving as a liaison between clients and staff.
• Give site tours to potential catering and wedding clients as needed.
• Communicate with clients before, during, and after events regarding changes and billing issues.
• Communicate continuously between groups and staff to provide exceptional guest service.
• Respond to guest concerns or complaints as needed.
• Attend weekly staff and sales meetings as needed.
• Support the DOS/DOC with an annual marketing plan.
• Prepare sales kits and create or design marketing flyers to promote business.
• File BEOs, contracts, proposals, and credit card authorizations.
• Assist with letter writing for Sales, Catering, and the General Manager.
• Obtain in-depth knowledge of Delphi.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• FSA and HSA options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust PTO plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Exclusive hotel travel discounts.
• Additional benefits may be available based on property-specific location.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED