H&M Sales Advisor - West Town Mall

H&M•Knoxville, TN

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, sharing relevant fashion and product information, and actively promoting and selling products. The role supports sales targets and H&M customer loyalty and sustainability initiatives while representing the brand positively. The Sales Advisor works with the store team on garment handling and care, stock replenishment, checkout and fitting-room operations, visual presentation, and maintaining clean and tidy sales and back-of-house areas. The role also follows store procedures, safety guidelines, and legal requirements; participates in relevant training; shares knowledge with colleagues; and supports store opening and closing.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Strong communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and product support.
Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives; support commercial and operational actions to reach sales targets.
Represent H&M positively in customer interactions and share relevant fashion and product knowledge.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
Operate fitting-room and checkout areas according to processes and best practices.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines, procedures, and legal requirements.