H&M Sales Advisor - West Gate Mall

H&M • Spartanburg, SC

1d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and support a positive customer experience. Sales Advisors also promote the Hello Member loyalty app and in-store sustainability initiatives, and support commercial and operational actions to reach sales targets.

The position contributes to store operations by completing the garment cycle, caring for and replenishing merchandise, operating fitting rooms and checkout areas, maintaining attractive displays, and keeping the sales floor, stockrooms, and back of house clean and tidy. The Sales Advisor follows store procedures, legal requirements, and health and safety guidelines; supports opening and closing; and works collaboratively with colleagues, sharing knowledge and participating in relevant onboarding and training.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and through the OMNI experience where available.
• Engage customers in conversation and provide excellent service, fashion guidance, and relevant product information.
• Promote and sell products, the Hello Member loyalty app, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to established processes.
• Maintain a clean and tidy sales floor, stockrooms, and back of house.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Inclusion in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed