Sales Advisor

Polène Paris•Houston, TX

1d•Onsite

About The Position

Polène is a French leather goods brand founded in 2016, known for artisanal craftsmanship and timeless, organic designs inspired by nature. The company is expanding internationally and is preparing to open a Houston boutique in River Oaks in Spring 2027. As a Sales Advisor, you will serve as an ambassador for Polène in a boutique that attracts a high-end, international clientele. You will deliver personalized shopping experiences while sharing the story, craftsmanship, and creativity behind the brand’s collections. You will also contribute to the boutique’s commercial performance by building client relationships and ensuring every interaction reflects Polène’s commitment to excellence.

Requirements

Strong interpersonal and communication skills.
A polished, professional, and client-oriented approach.
Ability to work collaboratively in a fast-paced retail environment.
Commercial awareness and enthusiasm for achieving sales objectives.
Fluent in English.

Nice To Haves

Previous experience in luxury or premium retail, hospitality, or customer-facing roles.
Passion for luxury leather goods, craftsmanship, and exceptional customer service.
Additional language skills.

Responsibilities

Welcome clients and provide attentive, personalized service throughout their boutique experience.
Share Polène’s brand story, craftsmanship, and product knowledge with confidence.
Understand client needs and provide thoughtful product recommendations.
Build lasting client relationships and support clienteling and CRM initiatives.
Deliver an elevated experience to new and returning clients.
Handle client questions and service requests with professionalism and care.
Contribute to daily, weekly, and monthly sales objectives.
Identify opportunities to develop client relationships and encourage repeat visits.
Represent Polène’s products and brand values with enthusiasm.
Support CRM initiatives and maintain client information in accordance with boutique procedures.
Stay informed about product launches, collections, and boutique activities.
Maintain visual merchandising and presentation standards.
Support stock replenishment and collaborate with the stock team.
Assist with daily opening and closing procedures when required.
Ensure boutique standards, procedures, and service expectations are consistently upheld.
Contribute to a clean, organized, and welcoming boutique environment.

Benefits

Competitive salary plus bonus incentive.
Monthly ICHRA medical stipend, allowing employees to choose a suitable plan.
Dental and vision insurance with employer contributions.
401(k) plan.
Monthly and quarterly performance bonuses.
Paid time off, including vacation and sick time.
Employee discount on leather goods and jewelry.
Complimentary ClassPass membership.
Commuter benefits for transit (pre-tax, where applicable).
Opportunities for growth within the expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.