Sales Advisor

Big O Tires•Kansas City, MO

About The Position

Big O Sales Advisors perform customer service and sales duties accurately and in a timely manner, following company programs, policies, and procedures. The role ensures customers are properly educated and followed up with regarding maintenance and repairs. Sales Advisors also support store operations, maintain the facility and equipment, and help train new employees as needed. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. Employees are expected to know and follow company and position-specific policies and procedures. The listed duties are primary duties; employees may also perform other duties as assigned.

Requirements

Be at least 18 years of age.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Strong verbal communication skills.
Sales abilities.
Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
Ability to safely operate vehicles with automatic and manual transmissions.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to remain stationary, standing and/or driving, for up to nine hours per shift.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Valid driver’s license.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States of America.

Nice To Haves

High school diploma or GED equivalent.
One year or more of experience in an automotive shop environment.
Ability to work independently and as part of a team.
Ability to work at a fast pace.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Monitor the customer service area and welcome waiting customers, providing fast and friendly service.
Handle complaints courteously and efficiently according to company policy.
Inspect vehicles and review owner’s manual maintenance requirements to prioritize and promote needed products and services to customers and management.
Promote sales by explaining product and service benefits, implementing promotions, and using suggestive selling techniques.
Prepare sales documentation, including warranties and service agreements, and record and register tire sales.
Complete sales transactions accurately and efficiently, and notify a supervisor of sales, cash, or operating discrepancies.
Manage ticket average and profitability, and assist the store manager in meeting company expectations.
Support store operations through opening and closing tasks, inventory, sales reporting, processing adjustments, merchandising, and other related functions.
Protect company assets by cleaning, maintaining, and storing tools and equipment properly.
Check in vendors, receive merchandise, and stock shelves.
Clean facilities and maintain the interior and exterior store appearance to comply with Big O Tires standards.
Safely operate customer vehicles with automatic and manual transmissions, moving vehicles to and from service areas as needed.
Assist with training new employees as needed.
Complete daily Today’s Class Technician training and other required training on time.