Sales Advisor

Richemont • Chicago, IL

4d • $24 - $27

About The Position

As an Ambassador of A. Lange & Söhne, the Sales Advisor achieves and exceeds personal sales targets by delivering an exclusive brand experience consistent with the Maison’s heritage and values. The role involves continuously nurturing and developing a base of high-end clients and actively participating in the boutique’s daily operations.

Requirements

• A can-do attitude and understanding of luxury client experience.
• Bachelor’s degree.
• At least 5 years of prior work experience in a timepiece-related field.
• Critical-thinking skills and a solution-oriented approach.
• Availability and flexibility to work with a changing boutique schedule.
• Strong verbal, written, and organizational skills.
• Proficiency with MS Office and Excel.

Nice To Haves

• A secondary language.

Responsibilities

• Achieve key performance benchmarks that contribute to the boutique’s and brand’s fiscal strategy.
• Represent the brand professionally and comply with group sales policies, procedures, initiatives, and operational regulations.
• Respond attentively and flexibly to client requests, coordinating with management to balance local brand initiatives, manufacturing deliveries, and client product expectations.
• Consistently achieve or exceed individual and overall boutique monthly sales targets as directed by management.
• Deliver excellent client experiences with courtesy and professionalism in the boutique, outside it, and at events.
• Lead and manage every step of the sale ceremony professionally and according to brand policy.
• Negotiate effectively and handle objections.
• Identify potential sales leads and conduct diligent, targeted follow-up to generate product-selling opportunities.
• Participate in networking events and help generate traffic and brand exposure consistent with the brand’s values and positioning.
• Develop creative outreach initiatives, maintain CRM efficiency, and build lasting business relationships.
• Communicate professionally with internal and external contacts by telephone, email, and SMS.
• Maintain an accurate and efficient business schedule covering tasks, appointments, boutique duties, and ongoing learning.
• Use CRM skills and client data analysis to generate sales.
• Capture accurate and relevant client data to develop lasting relationships that result in sales.
• Resolve client issues and concerns appropriately and escalate them to management as needed.
• Partner with management to plan and participate in in-store and offsite events and networking.
• Represent the brand politely and professionally in accordance with Richemont and A. Lange & Söhne guidelines.
• Follow Richemont and A. Lange & Söhne social media guidelines and communications policies.
• Maintain presentable, professional attire and appropriate language in the boutique and while conducting official business.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to an employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time