H&M Seasonal Sales Advisor - Waikiki Business Plaza

H&M • Honolulu, HI

1d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant fashion and product information. The role supports customers across in-store and available OMNI experiences and promotes the Hello Member loyalty app and in-store sustainability initiatives.

The position also involves garment handling and care, replenishment, merchandise presentation, fitting-room and checkout operations, and maintaining clean and tidy sales-floor and back-of-house areas. Sales Advisors work collaboratively with store colleagues and management to support sales targets, follow store procedures and legal requirements, and deliver a positive customer experience. The role is hourly and non-exempt, with compensation listed at $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support store actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers and colleagues.
• Follow store procedures, routines, and applicable legal and health and safety requirements.
• Give and receive feedback, support colleagues, and participate in relevant onboarding, training, and development activities.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Inclusion in the H&M Incentive Program (HIP).
• Health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe and access to a global talent community.
• Access to Colleague Resource Groups (CRGs) for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed