H&M Sales Advisor - 370 North Beverly Hills

H&M • Beverly Hills, CA

2d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. You use your fashion and product knowledge to help customers find relevant information, promote and sell products, and support a positive customer experience. You also help with garment care and replenishment, merchandise presentation, and maintaining clean, tidy sales and back-of-house areas while working closely with the store team.

The role combines customer sales and service with fashion and trend awareness, collaboration and development, and retail operations. You follow store procedures, routines, health and safety guidance, and applicable legal requirements. The position is hourly and non-exempt, with a stated pay rate of $18.50 per hour. The posting describes the most critical responsibilities and requirements, but additional duties may be assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and for the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member customer loyalty app, and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories in accordance with visual and commercial guidelines.
• Maintain stock levels through replenishment routines on the sales floor.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements applicable to the role.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount card for H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed