H&M Sales Advisor - 370 North Beverly Hills

H&M Group • Beverly Hills, CA

3d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. You help customers explore trends, styles, and products while promoting the Hello Member loyalty app and in-store sustainability initiatives.

The role also supports store sales targets and daily operations. Responsibilities include garment care and replenishment, fitting-room and checkout operations, merchandise presentation, maintaining clean and tidy sales-floor and back-of-house areas, and supporting opening and closing. You work collaboratively with colleagues, follow store procedures and legal and health-and-safety requirements, and participate in relevant onboarding, training, and development opportunities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Retain and share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, legal requirements, and applicable health-and-safety guidelines.
• Complete garment-cycle tasks, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance, wellness and family support programs, company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount on H&M, & Other Stories, and COS.
• H&M Group staff discount card, usable in stores and online across covered brands.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed