H&M Seasonal Sales Advisor - Lighthouse Place Premium Outlets

H&M Group • Michigan City, IN

2d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use fashion and product knowledge to give customers relevant information and support. You also handle garment replenishment and care, contribute to product presentation, and help maintain a clean and tidy sales floor and back of house while working with the store team to deliver an excellent customer experience.

The role includes customer sales and service, keeping current with fashion and trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, supporting fitting rooms and checkout, maintaining stock levels and displays, using in-store OMNI services and technology, and assisting with store opening and closing. The position is hourly and non-exempt. The stated pay rate is $14.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and engaging in conversations.
• Guide customers through fashion trends, stories, and products across the store, and promote and sell products effectively.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets with the store management team.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help keep the sales floor and back of house, including stockrooms, clean and tidy.
• Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Access to colleague resource groups and networking opportunities.
• Career growth and development opportunities.
• Health insurance, wellness and family support programs, company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Inclusive workplace and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed