H&M Sales Advisor - Lighthouse Place Premium Outlets

H&M • Michigan City, IN

23h • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and support a positive shopping experience. Sales Advisors also support garment care and refill, merchandise presentation, store cleanliness, stock replenishment, and store operations, working collaboratively with the store team to help achieve sales targets and deliver a strong customer experience.

The role includes engaging with customers about fashion trends, products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives. Sales Advisors follow store procedures, routines, health and safety guidelines, and applicable legal requirements; share knowledge and feedback with colleagues; and participate in relevant onboarding and training. Duties may include fitting-room and checkout operations, opening and closing support, and the use of in-store OMNI services and technology.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers throughout the store and OMNI experience where available.
• Engage customers in conversations and provide excellent service, product information, and guidance on fashion trends, stories, and products.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Employee discount across H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Colleague Resource Groups offering community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed