H&M Sales Advisor - Cross Creek Mall
About The Position
As a Sales Advisor at H&M, you will provide excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, helping them find products, and sharing relevant fashion and product information. You will actively promote products, the Hello Member loyalty app, and in-store sustainability initiatives, while supporting store sales targets and representing the H&M brand positively. The role also includes completing the garment cycle, maintaining garment care and stock levels, operating fitting room and checkout areas, and helping keep the sales floor, stockrooms, and back of house clean and organized. You will support attractive merchandise displays and visual and commercial standards, use in-store omnichannel services and technology, and assist with store opening and closing. You will follow applicable procedures, routines, health and safety guidelines, and legal requirements, while sharing knowledge and collaborating with colleagues.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience working with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and H&M products.
- Strong customer-service motivation and communication skills.
- Ability to be creative, curious, motivated, flexible, decisive, and action-oriented.
- Enjoyment of working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available omnichannel experiences, providing direct customer support.
- Engage with customers and share relevant fashion trends, stories, product information, and guidance.
- Promote and sell products, the Hello Member loyalty app, and in-store sustainability initiatives.
- Represent the H&M brand positively during customer interactions and support actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
- Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor, stockroom, and back-of-house areas.
- Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount on H&M Group brands, including H&M, COS, and & Other Stories
- H&M Incentive Program (HIP)
- Development opportunities around the globe
- Colleague Resource Groups for community and networking opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
