H&M Sales Advisor - Riverhead NY

H&M Group • Town of Riverhead, NY

4d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant fashion and product information. You support customers in the store and, where available, through the OMNI experience. You also help with garment care and replenishment, merchandise presentation, and keeping the sales floor and back of house clean and organized. You work closely with the store team to deliver a strong customer experience and support sales targets.

The role includes customer service and sales, staying informed about fashion and trends, sharing knowledge with colleagues, following store procedures and legal requirements, and completing retail operations tasks. These include garment handling, fitting-room and checkout operations, stock replenishment, visual presentation, in-store OMNI services and technology, and store opening and closing support.

This is an hourly, non-exempt position. The posted pay rate is $17.25 per hour. The position is based in Riverhead, New York; the posting does not specify whether work is onsite, hybrid, or remote.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial and operational actions to help reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion information with customers.
• Retain and share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and back of house.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to global development opportunities.
• Health insurance, wellness and family support programs, and a company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed