H&M Seasonal Sales Advisor - Hawthorn Mall

H&M • Vernon Hills, IL

2d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to advise customers, promote products and loyalty programs, and support store sales targets. You also help maintain garment care, stock levels, merchandise presentation, and a clean and tidy sales floor and back of house while working collaboratively with the store team.

The role includes supporting customer service and sales, keeping current with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining displays, supporting in-store OMNI services and technology, and assisting with store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and assist customers in the store and OMNI experience where available.
• Engage customers in conversations and provide information about fashion trends, stories, and products.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues and give and receive feedback.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Support in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Inclusion in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed