H&M Seasonal Sales Advisor - Coastal Grand Mall
About The Position
The Seasonal Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promotes products and customer loyalty initiatives, and supports sales targets. The Sales Advisor also handles garment care and replenishment, fitting room and checkout operations, merchandise presentation, and the cleanliness and organization of the sales floor and back of house. This position works closely with the store team and follows store procedures, legal requirements, and health and safety guidelines.
Requirements
- Sales experience in a dynamic, collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
- Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
- Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
- Follow store procedures, routines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, stockroom, and back of house.
- Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount across H&M Group brands in stores and online
- Access to the H&M Incentive Program (HIP)
- Global development opportunities
- Access to Colleague Resource Groups for community and networking
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
