H&M Seasonal Sales Advisor - King of Prussia

H&M • King of Prussia, PA

14h • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers, promote and sell products, and support the store in reaching sales targets. You also contribute to garment care and replenishment, merchandise presentation, and maintaining a clean, tidy sales floor and back of house while working with the store team to deliver a strong customer experience.

The role includes customer-facing sales and service, staying informed about fashion trends and products, sharing knowledge with colleagues, and following store procedures and legal requirements. Retail operations include handling the garment cycle, fitting room and checkout processes, replenishment, visual execution, in-store OMNI services and technology, and supporting store opening and closing. This is a seasonal role in King of Prussia, with hourly, non-exempt compensation of $16.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Ability and motivation to provide customers with a great experience.
• Communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversations and help them understand fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support sales targets through commercial and operational actions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floors, back-of-house areas, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store tools.
• Support opening and closing of the store.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS; staff discount card applies to H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Development opportunities around the globe and access to a global talent community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed