Client Advisor-King of Prussia
About The Position
As a Tiffany Client Advisor, you will embody the Tiffany brand in every client interaction and create extraordinary experiences using the Tiffany touch. You will serve as a communicator and brand ambassador, convey your passion for Tiffany, and bring an entrepreneurial spirit to building client relationships and exceeding commercial targets. You will foster a clienteling culture and support client development to grow outreach business. The role focuses on deepening client relationships, building lifetime loyalty and spend, and consistently achieving or exceeding store commercial targets. You will capture client data, cultivate new and existing relationships, generate repeat business, and find innovative ways to grow your business through elevated client experiences and appointments. You will also drive business through key product pillars and convert clients through curiosity and discovery. You will elevate the in-store experience by creating memorable moments, demonstrating Tiffany’s client experience behaviors, and using client feedback and NPS performance to improve service. You will optimize hospitality and store amenities, follow service best practices, and connect clients with their wardrobes through styling. The hiring range is $20.40–$27.60. The rate offered depends on relevant skills and experience. Retail management are also eligible for bonus and sales incentives.
Requirements
- Experience in retail, luxury retail, or a relevant client-related field such as hospitality.
- Proven track record in achieving commercial results.
- Ability to connect with clients.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with point-of-sale systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States or in the country where the position is based.
Nice To Haves
- College or university degree.
- Proficiency in multiple languages.
Responsibilities
- Embody the Tiffany brand in client interactions and make each client’s experience extraordinary.
- Build client relationships and exceed commercial targets and sales plans.
- Foster a clienteling culture and encourage client development to grow outreach business.
- Deepen client relationships to drive lifetime loyalty and spend.
- Achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data and cultivate new and existing client relationships.
- Generate a significant portion of sales through repeat client business.
- Grow business by delivering elevated client experiences in appointments.
- Drive business through key product pillars and convert clients through curiosity and discovery.
- Deliver memorable in-store experiences and demonstrate Tiffany’s client experience behaviors.
- Use client feedback and NPS performance to improve the in-store experience.
- Optimize hospitality and store amenities to create unique experiences.
- Connect with clients’ wardrobes and style them.
Benefits
- Retail management are also eligible for bonus and sales incentives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
