Keyholder (PT) - King of Prussia

UNTUCKit•King of Prussia, PA

19h

About The Position

The Keyholder is a part-time retail leadership role in a performance-driven store environment. The role leads from the sales floor, driving individual and store sales, converting customer traffic into revenue, elevating the customer experience, and inspiring associates to meet goals. The Keyholder engages customers with personalized styling solutions, builds client relationships through clienteling and follow-up, and uses product knowledge to support sales. The role also coaches associates, supports training and performance conversations, and helps create an energetic, results-focused sales culture. Operational responsibilities include opening and closing the store, maintaining sales-floor presentation and stockroom organization, and monitoring KPIs and customer feedback. Scheduling may include day, evening, weekend, and holiday retail hours.

Requirements

Prior retail leadership or keyholder experience.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
High energy, strong communication skills, and a passion for results.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
Proven work experience as a Supervisor, Key holder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency in Apple products, G-suite, and omni-channel POS systems.
Solid communication and interpersonal skills.
Ability to work in the store alone.
Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Proactively engage customers, assess their needs, and deliver personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Motivate associates to demonstrate high-performance selling behaviors.
Create a dynamic, energetic, results-focused sales culture.
Coach team members in real time to improve selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while maintaining accountability for results and standards.
Maintain a visually compelling, sales-focused floor environment.
Organize the stockroom to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.