H&M Seasonal Sales Advisor - The Mall in Columbia

H&M Group•Columbia, MD

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. You support customers with guidance and help create an excellent shopping experience. The role also includes garment care and replenishment, maintaining attractive merchandise displays, and contributing to a clean and tidy sales floor and back of house. You work collaboratively with the store team to support sales targets, follow store procedures and legal requirements, and develop your service, fashion, and operational knowledge through feedback and training.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience providing customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage with customers, guide them through fashion trends, stories, and products, and promote and sell products effectively.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively in customer interactions and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues, follow store procedures and legal requirements, exchange feedback, and participate in relevant onboarding and training.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to established practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain sales-floor stock levels through replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.