H&M Sales Advisor Seasonal - The Mall at Robinson

H&M • Pittsburgh, PA

18h • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and sharing relevant fashion and product information. You support customers with the in-store and OMNI experience where available and help deliver a strong customer experience while working collaboratively with the store team.

The role also involves garment replenishment and care, fitting-room and checkout operations, maintaining store presentation and stock levels, and contributing to clean and tidy sales and back-of-house areas. You follow store procedures, legal requirements, health and safety guidelines, and visual and commercial standards, while participating in relevant onboarding and training. This is an hourly, non-exempt seasonal position. The listed pay rate is $14.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, stockroom, and back-of-house areas.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support opening and closing the store.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Access to Colleague Resource Groups (CRGs) and colleague networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed