H&M Seasonal Sales Advisor - The Shoppes at Eastchase

H&M • Montgomery, AL

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote products, and support sales goals. You also contribute to garment care, merchandise presentation, replenishment, and a clean and organized sales floor and back of house while working collaboratively with the store team.

The role includes staying informed about fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Sales Advisors operate fitting rooms and checkout areas, support in-store OMNI services and technology, assist with store opening and closing, and follow applicable health and safety guidelines.

This is an hourly, non-exempt position. The posted pay rate is $13.25 per hour. The posting describes it as seasonal and lists benefits including a staff discount, the H&M Incentive Program, health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off. Availability and details of benefits may vary by employment type and local market.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives, and support sales targets with the store management team.
• Represent H&M positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete garment handling from unpacking and replenishment through steaming and garment care.
• Operate fitting room and checkout areas according to processes and best practices.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card usable on H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed