H&M Sales Advisor - The Mall at Robinson

H&M•Pittsburgh, PA

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves actively selling products, sharing fashion and product knowledge, supporting customers, and promoting H&M’s Customer Loyalty App and in-store sustainability initiatives. Sales Advisors also help the store team reach sales targets and represent the H&M brand positively. The position includes keeping up with fashion trends and products, sharing knowledge with colleagues, and following store procedures, routines, and legal requirements. Retail operations include completing the garment cycle, maintaining stock and garment care, operating fitting rooms and checkout areas, supporting merchandise presentation, keeping the sales floor and back of house clean and tidy, and assisting with opening and closing. Advisors also maintain in-store OMNI services and technology and follow applicable health and safety guidelines.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience with customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M’s in-store products.
Ability to communicate and work collaboratively in a dynamic environment.
Motivation to provide customers with a great experience.

Responsibilities

Welcome, guide, and support customers in the store and through the OMNI experience where available.
Engage with customers, provide excellent service, and share relevant fashion and product information.
Promote and sell products, the Customer Loyalty App, and in-store sustainability initiatives.
Represent H&M positively and support commercial and operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain in-store OMNI services and technology, including tools such as Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines.