H&M Sales Advisor - Red Cliffs Mall

H&M • St. George, UT

2d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omni-channel experiences, helping them find products, and sharing relevant fashion and product knowledge. You promote and sell products, support sales targets, and represent the H&M brand positively in customer interactions.

You contribute to store operations by completing the garment cycle, replenishing stock, caring for garments, maintaining merchandise presentation, and keeping the sales floor and back of house clean and tidy. You also operate fitting room and checkout areas, support in-store omni services and technology, and assist with store opening and closing. You work collaboratively with colleagues, follow procedures and legal and health and safety requirements, and participate in relevant onboarding and training.

This is an hourly, non-exempt role at Red Cliffs Mall. The posted pay rate is $13.25 per hour. The posting notes that the listed duties are not all-inclusive and that additional duties may be assigned.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experiences, providing direct customer support.
• Engage customers in conversations and guide them through fashion trends, stories, products, and relevant product information.
• Promote and sell products, promote the Hello Member customer loyalty app and in-store sustainability initiatives, and support actions to reach sales targets.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, from unpacking and replenishment to steaming and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and back of house.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Eligibility for the H&M Incentive Program (HIP).
• Access to health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to colleague resource groups for community and networking opportunities.
• Development opportunities around the globe and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed