H&M Sales Advisor - Red Cliffs Mall
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively sell, and support an excellent customer experience. You also contribute to garment care, replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while working closely with the store team. The role includes supporting sales targets, staying informed about fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. You will perform retail operations such as garment processing, fitting room and checkout support, stock replenishment, visual presentation, in-store OMNI services, and opening or closing tasks. The posting lists compensation of $13.25 per hour and identifies the job as hourly and non-exempt.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage and converse with customers to deliver excellent service and guide them through fashion trends, stories, and products.
- Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively in customer interactions and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share useful product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, stockroom, and back of house.
- Support garment presentation and attractive merchandise displays according to visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount across H&M Group brands, in stores and online
- H&M Incentive Program (HIP)
- Colleague Resource Groups (CRGs)
- Development opportunities and access to a global talent community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
