H&M Sales Advisor- Vancouver Mall

H&M • Vancouver, WA

3d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support a positive customer experience. You also contribute to garment care and replenishment, attractive product presentation, and keeping the sales floor and back of house clean and tidy while working closely with the store team.

The role includes customer-facing sales and service, staying informed about fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include handling garments from unpacking and replenishment through steaming and care, operating fitting rooms and checkout areas, maintaining merchandise displays and stock levels, supporting in-store OMNI and technology services, assisting with store opening and closing, and following health and safety guidelines.

This is an hourly, non-exempt position. The posted pay rate is $17.75 per hour. H&M describes benefits including a staff discount, participation in the H&M Incentive Program, health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off including a community day. Benefits and perks may vary by employment type and country.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed