H&M Sales Advisor- Vancouver Mall

H&M Group • Vancouver, WA

5d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, supporting them with product choices, and actively selling H&M products. The role uses fashion and product knowledge to help customers and promotes the Hello Member loyalty app and in-store sustainability initiatives.

Sales Advisors work closely with the store team to support sales targets, maintain garment care and stock levels, and keep the sales floor and back of house clean and organized. They contribute to attractive merchandise displays, operate fitting rooms and checkout areas, support in-store services and technology, and assist with store opening and closing. The role also includes following store procedures, health and safety guidance, and applicable legal requirements, as well as sharing knowledge and participating in relevant training and development.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support sales targets through commercial or operational actions with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; and give and receive feedback.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands, in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Global talent community and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed