H&M Sales Advisor - Chapel Hills Mall

H&M Group • Colorado Springs, CO

4d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant fashion and product information. You help customers have a great experience while supporting garment care, presentation, and a clean, tidy sales floor and back of house. You work collaboratively with the store team to deliver customer service and support store sales and operations.

The role includes helping customers navigate fashion trends, products, and available in-store and OMNI services; promoting the Hello Member loyalty app and sustainability initiatives; and representing the H&M brand positively. You also complete garment handling and replenishment routines, support fitting room and checkout operations, maintain attractive merchandise displays, assist with store opening and closing, and follow applicable procedures, health and safety guidance, and legal requirements. The position is hourly and non-exempt, with a stated pay rate of $15.75 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, engaging with them to provide excellent service.
• Share fashion, trend, and product knowledge with customers and effectively promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Colleague Resource Groups and networking opportunities
• Development opportunities and access to a global talent community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed