H&M Sales Advisor -Dania Pointe
About The Position
As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote products, and create a positive shopping experience. You also support sales targets and promote the Customer Loyalty App and in-store sustainability initiatives. The role includes completing the garment cycle, from unpacking and replenishment to steaming and garment care; operating fitting rooms and checkout areas; maintaining clean and tidy sales floors and back-of-house areas; and supporting attractive merchandise displays in line with visual and commercial guidelines. You follow store procedures, routines, health and safety guidance, and applicable legal requirements, and work collaboratively with colleagues while participating in relevant onboarding and training.
Requirements
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
- Enjoy working in a collaborative and dynamic environment.
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
Responsibilities
- Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
- Engage with customers and guide them through fashion trends, stories, and products across the store.
- Promote and sell products and represent the H&M brand positively during customer interactions.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Support commercial and operational actions to help reach sales targets with the store management team.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
- Follow store procedures, routines, and applicable legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales floor, stockroom, and back-of-house areas.
- Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount across H&M Group brands, in stores and online
- H&M Incentive Program (HIP)
- Global development opportunities
- Access to Colleague Resource Groups and colleague networking opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
