H&M Seasonal Sales Advisor -Dania Pointe

H&M • Dania Beach, FL

3d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to support customers, promote and sell products, and encourage use of the Customer Loyalty App and in-store sustainability initiatives. Sales Advisors work collaboratively with store colleagues and management to support sales targets and deliver an excellent customer experience.

The role also involves retail operations and visual execution, including completing the garment cycle from unpacking and replenishment to steaming and garment care; operating fitting rooms and checkout areas; maintaining clean and tidy sales floors, stockrooms, and back-of-house areas; supporting attractive merchandise displays; and maintaining stock levels. Advisors follow store procedures, legal requirements, health and safety guidance, and best practices for OMNI services and in-store technology. They also participate in relevant onboarding and training and share knowledge and feedback with colleagues.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and for the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal and health and safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting rooms and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking.
• Global career-growth and development opportunities.
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discounts at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed